Refund policy
We inform consumers about their right of withdrawal below
Cancellation policy
Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason.
The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last goods.
In order to exercise your right of revocation, you must send us
MKZK-Kosmetik GmbH
Mühlenstrasse 7
40213 Düsseldorf
Germany
Phone: 0049 174-3034568
E-mail: mail@lavifolie.com
by means of a clear declaration (e.g. a letter or e-mail sent by post) of your decision to revoke this contract. You can use the enclosed model withdrawal form for this purpose, which is, however, not mandatory.
To comply with the withdrawal period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of cancellation
If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return the goods immediately and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract to
MKZK-Kosmetik GmbH
Mühlenstrasse 7
40213 Düsseldorf
Germany
to return or hand over the goods. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.
Information for consumers
In accordance with § 312g para. 2 no. 1 and no. 2 of the German Civil Code (BGB), the right of revocation does not apply in particular to distance selling contracts
- for the delivery of goods that can spoil quickly or whose expiry date would be exceeded quickly or
- for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
Sample cancellation form
(If you wish to cancel the contract, please complete and return this form).
- To
MKZK-Kosmetik GmbH
Mühlenstrasse 7
40213 Düsseldorf
Germany
E-mail: mail@lavifolie.com
- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods
(__________________________________________)
- Ordered on __________ / received on __________
- Name of the consumer(s) ____________________
- Address of the consumer(s) ____________________
- Signature of the consumer(s) (only in case of paper communication)
________________________
- Date of order
________________________
(*) Delete where inapplicable.
